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Patient Rights

We believe that successful medical care involves a partnership between patient and doctor.  We aim to provide up to date medical care, honest and realistic advice and a friendly and efficient service.  As patients we hope that you will use our service thoughtfully, respect our premises and take overall responsibility for your own health and that of your children. 

Your Rights 

  • Confidentiality and courtesy from the staff at Parbold Surgery
  • Be offered a health check on joining the practice
  • Receive appropriate drugs and medicines
  • Be referred for specialist advice or to other health professionals if appropriate
  • Telephone calls answered promptly by a receptionist
  • Receive emergency care at any time through the practice
  • An explanation if you have to wait unduly
  • Repeat prescriptions available within 48 hours
  • Prompt investigation of any complaint


 
Your responsibilities
 

  • Treating our staff with courtesy
  • To be considerate to other patients
  • Being respectful to our home visiting and out of hours emergency services
  • Attend appointment on time or give adequate notice if you wish to cancel
  • An appointment is for one person only
  • Learning how to treat minor illnesses and to keep some basic household medicines in a safe place
  • Please be patient when appointments are running late
  • Respecting your and our health by not smoking on our premises this includes e-cigarettes
  • Any patient using abusive language or violence to the doctors or any member of staff will be removed from the list
 
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