Appointments

Urgent appointments

To request an urgent appointment for today:

• Phone us on 01257 440817, Monday to Friday from 8am to 6.30pm
• Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm

When you get in touch, Reception will ask you the reason for the appointment. This is so we can direct you to the most appropriate person to get you the help you need.

Please note that a specific clinician cannot be requested for urgent on the day appointments.

Routine appointments

To request a routine appointment up to 6 weeks in advance:

• Use your NHS account (through the NHS website or NHS App) to book an appointment
• Use our Online GP Appointment System – EMIS Patient Access

• Phone us on 01257 440817, Monday to Friday from 8:30am to 6.30pm
• Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm

When you get in touch, Reception will ask you the reason for the appointment. This is so we can direct you to the most appropriate person to help you.

Non Urgent Online Triage Service

You can submit non-urgent queries – both clinical and admin – easily online.

We aim to answer within 2 working days.

You can submit queries relating to fit (sick) notes, ask about recent tests, get a repeat prescription or other admin related queries. In addition to this, you can also submit queries about a new or ongoing symptom. 

To use this service, please follow the link below:

Your appointment

However you choose to contact us, we may offer you a consultation:

• By phone
• Face to face at the surgery

Cancelling or changing an appointment

To cancel your appointment:

• Use your NHS account (through the NHS website or NHS App)
• Using the GP online system – EMIS Patient Access

• Phone us on 01257 440817, Monday to Friday from 8am to 6.30pm
• Reply CANCEL to your appointment reminder text message

If you cannot make your appointment for any reason, please contact us to cancel so we can offer it to another patient.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone or face-to-face
• if you need an interpreter
• if you have any other access or communication needs

Home visits

We understand that some patients are unable to come into the surgery. If you are housebound we can arrange a home visit to make sure you get the care you need.

• Telephone triage – A clinician will usually call you first to talk through your symptoms. This helps us understand your needs and ensures the most suitable clinician comes to see you.
• Requesting a visit – If possible, please contact the surgery before 10:30am if you feel you need a home visit that day.
• Who it’s for – Home visits are designed for patients who are truly housebound or unable to attend the surgery. This means patients who are unable to get out of the house for ANY reason.

Our team will always do their best to support you. Please remember that seeing patients at the surgery allows us to help more people in the same amount of time, so we encourage attending the practice whenever it’s possible and safe to do so.

My Planned Care

My Planned Care gives you advice and support while you wait and helps you to prepare for your hospital consultation, treatment, or surgery. This includes giving you information about waiting times at your hospital and other supporting and local services while you wait.