Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
Non-urgent advice: Notice
Urgent telephone appointments are available each day for those patient’s who feel that their issue is MEDICALLY URGENT and cannot wait until the next pre-bookable appointment
- Phone us on 01257 440817, Monday to Friday from 8am to 6.30pm
- Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 7 days or up to 6 weeks in advance:
- Use our Online GP Appointment System – Emis Patient Access
Patient Access
- Phone us on 01257 440817, Monday to Friday from 8:30am to 6.00pm
- Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
- Use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Non Urgent Online Triage Service
We now have a limited number of slots available to submit non-urgent queries – both clinical and admin – easily online.
This is available Mon – Fri 8:30 – 15:00. We aim to answer within 2 working days.
You can submit queries relating to fit (sick) notes, ask about recent tests, get a repeat prescription or other admin related queries. In addition to this, you can also submit queries about a new or ongoing symptom.
To use this service, please follow the link below:
Your appointment
However you choose to contact us, we may offer you a consultation:
- By phone
- Face to face at the surgery
- On a video call
- By text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- Use your NHS account (through the NHS website or NHS App)
- Using the GP online system – Emis Patient Access
Patient Access
- Phone us on 01257 440817, Monday to Friday from 8am to 6.30pm
- Reply CANCEL to your appointment reminder text message
If you cannot make your appointment for any reason, please contact us to cancel so we can offer it to another patient.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
It is important that you telephone the Surgery before 10:30am if a home visit is required that day.
Home visits are only appropriate for patients who are housebound or so incapacitated that they cannot be brought to the surgery. Please remember, in the time taken for a house call, several patients can be seen at the surgery.
My Planned Care
My Planned Care gives you advice and support while you wait and helps you to prepare for your hospital consultation, treatment, or surgery. This includes giving you information about waiting times at your hospital and other supporting and local services while you wait.